Ele Ludemann: Where have good manners gone?

The sign beside the security line at the airport pictured a pair of ankle boots and told wearers they had to remove them.

The man in front of me hadn’t done that when it was his turn to go through and was asked politely to take his footwear off.

He gave an angry response to the worker and grudgingly obliged.

She retained her composure and carried on with her work.