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Saturday, August 22, 2026

Peter Wiilliams: When a system fails


Here’s a question. If an organisation experiences “systemic failure” isn’t it the responsibility of the person who oversees that system to take the blame for the failure?

Therefore when Tauranga City Council has systemic failure, isn’t it ultimately the fault of the Chief Executive?

After all, he was the one who installed and supposedly oversaw those systems. Ergo, they fail so the buck must stop with the CEO.

So far Marty Grenfell, ex cop and CEO at TCC since 2018, is staying staunch. The Davison report into the January 22 landslide at Mt Maunganui was damning of the TCC.

It was somebody’s fault that campers were not evacuated from the holiday park on that fateful morning. The CEO wasn’t the direct responder during that horrendous rain storm the night before of course, but he had ultimate oversight of those who ran the holiday park.

I like to think I know a bit more about that terrible tragedy than most. I was in the Mount on holiday on January 22. I was also there the night of January 21 and had dinner in Mount Main Street while the heaviest rain I’ve ever known just kept coming down incessantly for the two hours or so we were in the restaurant.

In previous times I lived in the Mount too, 8 floors up in an apartment on the corner of Marine Parade and the now closed Adams Avenue. Our lounge and balcony looked out over the camping ground and the hot pools.

I’ve walked to the top and around the Mount countless times. Over the ten years or so I lived there I came to realise that if it rained heavily the tracks would be closed because of slips.

It doesn’t take a geologist to understand why. The Mount is steep, and comprises basically gooey volcanic clay with not a lot to hold it together, especially on the lower slopes.

The morning after that horrendous torrential rain (a month’s worth in 24 hours I heard in one report) my wife and I and a friend set out to walk around the Mount, hoping that some part of the base track might be open. The Main Beach end was closed so we walked from the surf club through the camping ground to the Pilot Bay or harbour end of the track to find it closed there as well.

But here’s the scary bit. We were through that camping ground at around 9.10 am. We walked past the hot pools and the toilet block that was consumed by the slip only 20 minutes later.

As we walked we could see streams of water running from the steep hillside. One small blue tent was hard against the bottom of the slope with a pile of mud already having slid onto its back flap.

The place was a mess. But campers were soaked from the downpour the night before so were more interested in drying out their stuff rather than leaving - which they should have been told to do.

The Davison report has identified the danger of the steep slopes above the camping ground following heavy rain. Those warnings were issued as far back as 1999 and had been repeated regularly, most recently in June of last year.

A system that gets such reports should be robust enough to ensure all the appropriate people know of the danger and how to manage it.

For the CEO to now claim systemic failure is a hopeless cop out. His systems should have ensured those reports of potential danger were known at all levels of TCC management.

Marty Grenfell may have survived in his job so far by claiming it wasn’t his fault that campers weren’t evacuated.

But that’s just one report. There are more to come and after the way Worksafe hounded former Ports of Auckland CEO Tony Gibson following the death of a stevedore, it’s hard to see how Marty Grenfell can escape a Worksafe prosecution for not properly managing the operation of the council owned camping ground where six people died.

For now Mr Grenfell’s reaction is just so typical of this country’s officialdom after a terrible tragedy.

At Cave Creek a politician resigned over a year later but the CEO of the Conservation Department didn’t.

At Pike River, nobody in the company was ever charged despite 29 men being killed.

When will we have a day when someone admits accountability and responsibility for a failure of a system and the breakdown of a health and safety policy?

Marty Grenfell could set a precedent for public accountability in this country. Instead he’s vowing to do better next time.

Not good enough.

Peter Williams was a writer and broadcaster for half a century. Now watching from the sidelines. Peter blogs regularly on Peter’s Substack where this article was sourced.

6 comments:

Anonymous said...

Ironically some of the few people to be charged actually saved lives: the helicopter pilots on white island.

Anonymous said...

Day by day, more pressure will be applied. He'll be gone within the fortnight. Another entitled elite who cannot see any failings related to him.
I worked for a regional council for 18 years. The entitlement runs deep.

Anonymous said...

Unfortunately for Mr Grenfell, he quite likely knew nothing or very little of the issue, for I gather the earlier engineering reports never saw much daylight beyond Ngā Poutiriao ō Mauao (the Mauao Joint Administration Board), which has four members appointed by the Mauao Trust (the Mt's owner's) and four by the Council. So, it's not just one who is accountable here - there's at least eight that need to take responsibility and fall on their swords. Then, of course, there are also those that ordered the removal of the trees without proper regard for the consequences. Mythical belief systems and other hocus pocus should count for naught when lives are at stake.

Anonymous said...

There were major issues in Hawkes Bay following Gabrielle.
Tackling anyone to talk accountability was forbidden. Council staff were shut down.
Even now they are fixing the wrong problems.

Anonymous said...

Great article Peter, and I just have two questions. The first relates to our infatuation with finding scapegoats, which is championed by the media more than anyone else. And I say this with the greatest of compassion for those who lost loved ones at the Mount. Life involves a degree of risk, and without risk-taking there would be no adventure, no achievement, no advancement. Furthermore, humans haven't yet devised a means of seeing into the future, and nature has a habit of delivering up life-threatening situations out of the blue. Yes, we could categorise every one of them as WorkSafe would have us do, and adopt excessive precautions to ensure we are never exposed to danger. But that would be a sad life, and it's against our basic human nature, which is to take no precautions and hope that nothing goes wrong. So what we have, is a system where if one of a million possible catastrophic risks comes to pass, we demand that the head should roll of the person who just happens to be the boss of the organisation in charge of that activity or location. It's just their bad luck that the gods chose him/her to draw the short straw on that occasion, while all their contemporaries and their subordinates get off scot-free simply because they were not singled out. My second question is a more pragmatic one, and I don't know if it was addressed in the Davidson report, or if it was, whether it was given due consideration. Apparently there had been a selective culling of all the non-native exotic trees immediately above the slip site in the years leading up to the tragedy, which arguably removed much of the stability of the soil. Does anyone have any (informed) comment on that?

Robert Arthur said...

From a cautious but relatively frank interview with a maori rep on RNZ, it would appear notes were circulated but, with no immediate meeting, not read The problem with these 50/50 setups is that maori are primarily concerned with identifying and exploiting opportunity for gain. Also to accumulate Brownie mana points by tweaking pakeha. A possible landslip has little scope for either hence attracted little or no interest. The non maori management component, infiltrated with symapthisers, knows that with maori united and carrying the power of veto , it will be swamped at meetings. So little incentive to diligently read up on matters long prior meetings (or at any time..... Attendance is just a paid ritual).
Some expensive maori art sculptures were placed on the Mount a year or so ago. If any meeting to approve had been cancelled I wonder if the maori trustees would have noticed despite the utterly trivial potential effect.

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