Here’s a tip for tourism operators – hire Indians and “Other Asians” if you want to avoid malcontents
If contented employees are better to have on your staff than discontented ones, then a fascinating message emerges from a just-published survey of hospitality and tourism industry employees and their employment conditions in New Zealand.
The study – welcomed today by Tourism and Hospitality Minister Matt Doocey – was commissioned by the Ministry of Business, Innovation and Employment.
Among concerns highlighted by the survey findings, fewer than half (48%) of respondents reported that they looked forward to each day.
Less than a third (31.9%) of respondents younger than 25 agreed with this question. Those aged 65 years and over were most looking forward to each day (70.2%), followed by respondents aged 55–65 (67.8%).
Men were more optimistic about each new workday (53.5%) than women (45.0%).
Ethnicity-wise, the groups that ranked above 50% agreement in terms of looking forward to each new day were Māori (51.6%), Indian (71.4%), Filipino (52.9%), Chinese (58.5%) and Other Asian (76%).
If a happy team is better for business than an unhappy one, the message is clear: it is better to have older staff than younger ones – preferably blokes. And it is better to have “Other Asian” and Indian staff than employees of other ethnicities.
The report says:
All the thriving at work results suggest that further work could be done in the wellness and development space with hospitality and tourism employees to support them in achieving improved levels of thriving.”
Commenting on the report, Matt Doocey said New Zealand needs a stronger workforce to grow New Zealand’s international tourism.
“It was particularly great to read most respondents reported good training opportunities at work and the percentage of respondents that indicated they intend to leave the hospitality and tourism sector dramatically reduced.
“I was also pleased to see 91 per cent of respondents are focused on being productive in their jobs and 90 per cent feel they have the skills to do their jobs with confidence.
“However, clearly there is room for improvement with the results showing job satisfaction is low and the levels of bullying and harassment in the workforce have not improved.”
Doocey said he expects to work through the survey data next week with hospitality leaders and representatives at the Hospitality Summit at Parliament.
The Workforce Survey results can be found here.
The minister’s statement is among the latest posts on the government’s official website.
Among concerns highlighted by the survey findings, fewer than half (48%) of respondents reported that they looked forward to each day.
Less than a third (31.9%) of respondents younger than 25 agreed with this question. Those aged 65 years and over were most looking forward to each day (70.2%), followed by respondents aged 55–65 (67.8%).
Men were more optimistic about each new workday (53.5%) than women (45.0%).
Ethnicity-wise, the groups that ranked above 50% agreement in terms of looking forward to each new day were Māori (51.6%), Indian (71.4%), Filipino (52.9%), Chinese (58.5%) and Other Asian (76%).
If a happy team is better for business than an unhappy one, the message is clear: it is better to have older staff than younger ones – preferably blokes. And it is better to have “Other Asian” and Indian staff than employees of other ethnicities.
The report says:
All the thriving at work results suggest that further work could be done in the wellness and development space with hospitality and tourism employees to support them in achieving improved levels of thriving.”
Commenting on the report, Matt Doocey said New Zealand needs a stronger workforce to grow New Zealand’s international tourism.
“It was particularly great to read most respondents reported good training opportunities at work and the percentage of respondents that indicated they intend to leave the hospitality and tourism sector dramatically reduced.
“I was also pleased to see 91 per cent of respondents are focused on being productive in their jobs and 90 per cent feel they have the skills to do their jobs with confidence.
“However, clearly there is room for improvement with the results showing job satisfaction is low and the levels of bullying and harassment in the workforce have not improved.”
Doocey said he expects to work through the survey data next week with hospitality leaders and representatives at the Hospitality Summit at Parliament.
The Workforce Survey results can be found here.
The minister’s statement is among the latest posts on the government’s official website.
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Point of Order is a blog focused on politics and the economy run by veteran newspaper reporters Bob Edlin and Ian Templeton
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