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Monday, July 4, 2022

Mike Hosking: Our reputation as a tourist destination is under threat


We do, at least, have a tangible out of the Prime Minister's trip to Europe.

But over the weekend she drifted back into that dangerous habit of saying stuff she can't back up.

We have a trade deal. It's not the best deal ever, but it’s a deal, and it's better than what we had, so that’s good. And she actually said something tangible against China which is to be admired.

But she reverted to her go-to speech on tourism and how we are open and want tourists to buy a ticket and come see us. Nothing wrong that that, except for the fact we aren't up to it.

Does she not realise that flying half way round the world to a country where the airports aren't open the way they should, mask rules are confusing for locals far less foreigners, and hotels make you do your own cleaning, is not a package that is going to serve us well?

The trick to good product launch, which essentially is what this is, is to have your ducks lined up. The trick is to have your product polished and set to go, have it road tested and up to speed, then get out and sell it for all its worth.

We have a labour crisis in this country and it is most keenly felt in tourism and hospitality. Restaurants and cafes can't open the way they want to. What does a tourist make of that?

Hotels can't get the cleaners; the service isn't up to what it should be.

As a domestic traveller, I've seen all of this and more this year. This country is in second, possibly third, gear. It's struggling. You shouldn’t be out on the world stage offering the idea that we are what we once were because we aren't.

Making it even more dangerous is the fact the people she is talking to in Europe are required to become long haulers. This isn't a Mediterranean jaunt or a ferry trip to France for the day. This is a major logistical exercise both in time and expense.

It has to, for many, be the experience of the lifetime. Word of mouth is what drives tourism. It's what made us so good previously. It was worth the trip, it was worth the time zones and jet lag. It was spectacular.

We aren't spectacular at the moment or anywhere near close to it.

We can want all the tourists in the world and wouldn’t it be great? It was one of our top two foreign income earners.

But you only rip people off once. It's very Ardern to gloss over the reality and spin the theory.

When we are ready, let's rip into it. But until then, let's at least be honest about where we are actually at, which isn't all that flash.

Mike Hosking is a New Zealand television and radio broadcaster. He currently hosts The Mike Hosking Breakfast show on NewstalkZB on weekday mornings.

3 comments:

K said...

My feeling is that visitors from far away, will be very slow to travel to NZ due in part to our/her/their previous rather random lockdown processes.
We still have local 'experts' saying NZ should be in RED.
What visitors would want to be trapped in the forgotten hermit kingdom.
Who had family or friends stuck in Aussie last year?

Pamma said...

Glad you brought it up - it is true, we aren't prepared.
I went to Cuba way back - and NZ reminds me of it now - locals so wanting the tourist dollar and wanting to welcome visitors, but country so run down and poor it's appeal was mostly to back packers who didn't expect 1st class and knew it would be a history lesson in devolution - but then the people, the people they made it worthwhile - such joy and character and life full on, even under oppressive Castro.

Anonymous said...

tourism in NZ is an enigma... everyone (even the locals) complains that everything is overpriced. yet, everyone thinks they should do their duty by 'supporting local', i.e., pay more for something that is worth less, more out of an obligation to be a 'good citizen'. i can't understand how this is different from charity on the part of customers and panhandling on the part of providers!